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At Dilyana Art Studio, customer satisfaction is our top priority. If the product you purchased meets the conditions below, you may request a return or refund.
You may request a return within 14 days from the delivery date.
The 14-day period is calculated based on the date the product was delivered to you.
Products may be returned under the following conditions:
The item must be unused, in its original packaging, and in resalable condition.
A receipt or proof of purchase must be included.
Custom-made or personalized items can only be returned if there is a production defect.
Submit your return request via email to hello@dilyanaartstudio.com or through our contact page.
Once your request is approved, you will receive instructions and a return shipping label (if applicable).
After we receive the product, it will undergo a quality check.
Once the return is approved, your refund will be processed within 14 business days.
Refunds are issued via the original payment method.
Shipping fees, discounts, or promotions may be deducted from the refunded amount.
If the item arrives damaged or has a production defect, please contact us within 7 days of receipt.
In this case, no additional charges will apply.
A full refund or replacement will be offered.
If you request a replacement and it is not in stock, a refund will be issued.
For standard returns, shipping costs are the responsibility of the customer.
In cases of product defects, incorrect delivery, or damaged items, return shipping is covered by us.
If you have any questions about these Terms, please contact us:
Dilyana Art Studio
Email: hello@dilyanaartstudio.com
Phone: +31 (0)6 87704142
Address: [ Mauritiusstraat 79, 1339 RH, Almere Stad, The Netherlands]
